1st Line Support

Job Overview

1st Line Support

Up to £24k
Due to growth, our client is now looking for two experienced 1st Line Support Engineers to join their team. This is an internal IT Support role based just outside of Canterbury, where you will be responsible for providing 1st Line Support and problem resolution to all users of IT systems on-site and additionally assisting in larger-scale implementations where required.


· Free Parking
· Pension
· Mileage paid for call outs


· Demonstrable experience working in an IT Support role
· Proven all-round knowledge of all aspects of IT, including operating systems, applications, hardware and networking
· Demonstrable experience in diagnosing problems and assisting users in the day to day operation of computer systems
· Demonstrable ability to carry out self-directed research when investigating appropriate solutions to issues
· Able to work in a pressurised business environment
· Willingness and flexibility to work the hours required
· Excellent communication and interpersonal skills


  • Computer Science or another IT degree or equivalent
  • Experience in any of the following: VMware, Microsoft Exchange, Microsoft Server (2008 – 2012), Microsoft SQL Server, Active Directory, Microsoft Azure or Microsoft Dynamics
  • The role involves being the primary user-facing element of the IT Department, providing 1st Line Support to all users, whilst accurately recording all support calls and escalating more complex issues to other members of the IT Team
  • Additionally, 1st Line Support Engineers will perform day to day operational tasks, such as creating new users, managing permissions and resetting passwords
  • The role also involves assisting other members of the IT Team in fault finding and correcting more complex issues, as well as assisting in larger department wide projects and system implementations
  • The IT Department provides out of hours (7am – 7pm) critical support tour clients systems, including rota-based weekends on call (remote access / administration provided)

Find more 1st Line Support jobs in Canterbury

Contact 1stChoiceJobs for other latest 1st Line Support job vacancies in the Canterbury and surrounding areas.  1stChoiceJobs is a specialist IT recruitment agency offering IT vacancies across Kent.

Job Detail
  • SalaryTo £24k
  • Our ReferenceVR/02489R
  • Location Canterbury, Kent
  • Specialism IT Infrastructure
  • Vacancy Type Full Time
Share this Job