Senior Account Manager

Job Overview

Senior Account Manager
Paddock Wood

circa £35k + uncapped commission
VR/02521R

Responsibilities of the role:

· Manage and maintain customer relationships within our client’s portfolio
· Undertake regular customer review meetings and feedback to the Sales Manager
· Work closely with service department and proactively promote new services
· Ensure that individual KPIs are meet and strive to exceed these targets
· Work as an integral part of the Sales team to ensure that sales team targets are met
· Feedback to Sales Manager of any new opportunities with new or existing customers
· Continually seek out new business opportunities
· Ensure all client renewals are undertaken in a timely manner
· Provide unrivalled quality of service
· Attend quarterly individual performance review meetings with the Sales Manager

Main accountabilities:

· Understand and embrace our client’s core values always
· Maintain an excellent work ethic striving to exceed expectations and KPIs
· Build long-lasting rapport with allocated customers
· Monitor customer satisfaction levels and act accordingly
· Always be professional when representing the organisation
· Report to the Sales Manager by way of weekly 1-2-1 reviews and Forecast meetings
· Accurate and up-to-date forecasting is essential
· Be responsible for the relationship of customers, both existing and prospective
· Ensure that personal growth and goals are in-line with company standards
· Keep the connect wise CRM up to date, record opportunities, activities and phone conversations daily

Key competencies:

· Minimum 3 years of experience in account management role within IT sector
· Excellent written and verbal communication skills
· Focused and target-driven, with a positive attitude when addressing challenges
· Investment in self-development and honing personal soft skills
· A voracious learner, who uses personal initiative to maintain product knowledge, Solution benefits and an understanding of the customer landscape, without the need to be prompted
· An understanding and an ability to articulate key concepts of the Cloud, including SaaS, PaaS & IaaS
· Personable and adaptable to any situation
· Ability to work well in a team environment while confident also able to work alone
· Good commercial awareness
· Excellent ability to use Microsoft Office 365, including Outlook, Word, Excel, PowerPoint
· Holds respect for Managers, Directors and Peers of the company
· Maintain high standards always of personal appearance, timekeeping, attendance and respect of company property
· Maintains good personal health and wellness

Find more Senior Account Manager jobs in Paddock Wood

Contact 1stChoiceJobs for other latest Senior Account Manager job vacancies in the Paddock Wood and surrounding areas.  1stChoiceJobs is a specialist IT recruitment agency offering IT vacancies across Kent.

Job Detail
  • Salaryc£35k + uncapped commission
  • Our ReferenceVR/02521R
  • Location Paddock Wood, Kent
  • Specialism Sales
  • Vacancy Type Full Time
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